Returns & Refunds

Short version: if it is unopened and it has been less than 30 days, bring it back. If it arrived wrong or damaged, tell us within 48 hours and we will fix it.

Returns

You may return most unopened, unused items within 30 days of delivery or pickup for a full refund of the item price. Items must be in their original packaging with any seals intact.

What we cannot take back

For food-safety reasons we cannot accept returns of:

• Raw dairy, fresh or frozen meat, eggs, and any other refrigerated or perishable item
• Opened food, supplements, or personal-care products
• Custom or special-order items, including beef shares and cut-sheet orders once processing has begun
• Gift cards

Nothing here limits your rights under California law where those rights apply.

Damaged, defective, or wrong item

Tell us within 48 hours of delivery and we will make it right — replacement or refund, your choice. Email info@frontierorganics.store with your order number and a photo. Please do not discard the item until we have replied.

How to start a return

Email info@frontierorganics.store or call (209) 567-2185 with your order number and we will send instructions. You can also bring the item and your receipt to the store at 429 McHenry Ave, Modesto, CA 95354 during business hours.

Return shipping

Return shipping is paid by the customer unless the item was damaged, defective, or sent in error — then we cover it.

Refunds

Approved refunds go back to the original payment method within 5–10 business days of our receiving the return. Original shipping charges are refunded only when the return is our error.

Exchanges

Fastest route: return the item for a refund and place a new order.

Contact

Frontier Organics Local Natural Provisions LLC · 429 McHenry Ave, Modesto, CA 95354 · (209) 567-2185 · info@frontierorganics.store